Frequently Asked Questions
How can I purchase items from Fly Gal Official?
We accepted payment exclusively through Zelle.
What is your return and exchange policy?
To ensure a secure and efficient shopping experience, please be aware that all sales are final. This policy is in place to prevent fraud and protect the integrity of our products.
Damaged Items:
While we stand by the quality of our goods, we understand that unforeseen issues may arise during shipping. In the event that you receive a damaged item, please contact us within 48 hours of receiving your order. You can reach out to our customer service team at marielle@flygalofficial.com to report the issue.
Reporting Damaged Items:
When reporting a damaged item, please include the following information in your email:
Order Number
Description of the damage
Clear photos of the damaged item and its packaging
Our team will do their best to assess the situation promptly and provide assistance. Please note that failure to report damaged items within the specified timeframe may limit our ability to address the issue.
We appreciate your understanding and cooperation in adhering to our sales policy. At Fly Gal Official, customer satisfaction is our top priority, and we are committed to resolving any issues that may arise during your shopping experience.
How can you guarantee items are authentic?
At Fly Gal Official, we take immense pride in delivering a curated selection of authentic and high-quality products to our customers. Our commitment to authenticity is reflected in our meticulous triple authentication process.
Our trusted vendor in Japan boasts 15 years of experience specializing in authenticating goods. Each piece undergoes a thorough inspection, ensuring that only genuine and original items make their way into our collections.
To further enhance our authenticity verification, when purchased through eBay. they also authenticate most designer items.
By subjecting our items to two layer of authentication, we aim to provide you with the highest level of confidence in the authenticity of your purchase. We understand the importance of receiving genuine products, especially when it comes to luxury and designer items.
At Fly Gal Official, our triple authentication process is a testament to our dedication to delivering authenticity and quality. Feel confident knowing that each product you purchase from us has been thoroughly vetted and verified by industry experts.
Why shop with Fly Gal Official?
Shopping should be more than a transaction; it should be an intimate and curated experience in an industry often saturated with choices. We take immense pride in offering a boutique experience, carefully selecting and curating each item for every drop.
Why Fly Gal Official Stands Out:
Curated Selection: Our commitment to excellence is reflected in the thoughtfully curated pieces we offer. Unlike many competitors, we understand that quality matters more than quantity. Each item is handpicked to ensure it meets our high standards and aligns with the unique style that defines Fly Gal Official.
A Break from the Ordinary: Tired of sifting through endless pages of uninspiring inventory on other websites? We get it. Shopping with Fly Gal Official takes away the hassle of navigating through subpar selections. We offer a carefully curated collection, saving you time and ensuring that every piece reflects the quality and style you deserve.
Personalized Consultation: What sets us apart is the opportunity to work closely with our founder. When you shop at Fly Gal Official, you're not just a customer; you're a valued part of our community. Our founder is dedicated to providing a personalized consultation, offering insights and guidance to help you make the perfect purchase tailored to your preferences.
At Fly Gal Official, we redefine the shopping experience. It's not just about buying; it's about discovering pieces that resonate with you. We invite you to explore our carefully curated collections, enjoy the simplicity of a refined inventory, and engage in a unique, intimate shopping journey.