Frequently Asked Questions
Frequently Asked Questions
How can I purchase items from Fly Gal Official?
We partner with eBay to sell all of our merchandise. Please click HERE to visit our eBay store.
Why shop with Fly Gal Official?
Shopping should be more than just a transaction. It should feel personal. At Fly Gal Official, we pride ourselves on offering a boutique experience, with each piece thoughtfully handpicked for every drop.
Why We Stand Out
Curated Over Crowded
We prioritize quality over quantity. Every item is chosen to reflect our high standards and signature style.
A Break from the Ordinary
No more endless scrolling through uninspired options. Our refined selection saves you time and ensures standout pieces.
Personalized Touch
When you shop with us, you’re not just a customer. Our founder offers one-on-one guidance to help you find what truly suits you.
Fly Gal Official is about more than shopping. It’s about connection, discovery, and style that feels like you. Welcome to a more thoughtful way to shop.
What is your return and exchange policy?
To ensure a secure and efficient shopping experience, please be aware that all sales are final. This policy is in place to prevent fraud and protect the integrity of our products.
Damaged Items:
While we stand by the quality of our goods, we understand that unforeseen issues may arise during shipping. In the event that you receive a damaged item, please contact us within 48 hours of receiving your order. You can reach out to our customer service team at marielle@flygalofficial.com to report the issue.
Reporting Damaged Items:
When reporting a damaged item, please include the following information in your email:
Order Number
Description of the damage
Clear photos of the damaged item and its packaging
Our team will do their best to assess the situation promptly and provide assistance. Please note that failure to report damaged items within the specified timeframe may limit our ability to address the issue.
We appreciate your understanding and cooperation in adhering to our sales policy. At Fly Gal Official, customer satisfaction is our top priority, and we are committed to resolving any issues that may arise during your shopping experience.
How can you guarantee items are authentic?
At Fly Gal Official, we take immense pride in delivering a curated selection of authentic and high-quality products to our customers. Our commitment to authenticity is reflected in our meticulous triple authentication process.
Our trusted vendor in Japan boasts 15 years of experience specializing in authenticating goods. Each piece undergoes a thorough inspection, ensuring that only genuine and original items make their way into our collections.
To further enhance our authenticity verification, when purchased through eBay. they also authenticate most designer items.
By subjecting our items to two layer of authentication, we aim to provide you with the highest level of confidence in the authenticity of your purchase. We understand the importance of receiving genuine products, especially when it comes to luxury and designer items.
At Fly Gal Official, our triple authentication process is a testament to our dedication to delivering authenticity and quality. Feel confident knowing that each product you purchase from us has been thoroughly vetted and verified by industry experts.