Why shop with Fly Gal Official?
Shopping should be more than just a transaction. It should feel personal. At Fly Gal Official, we pride ourselves on offering a boutique experience, with each piece thoughtfully handpicked for every drop.
Why We Stand Out
Curated Over Crowded
We prioritize quality over quantity. Every item is chosen to reflect our high standards and signature style.
A Break from the Ordinary
No more endless scrolling through uninspired options. Our refined selection saves you time and ensures standout pieces.
Personalized Touch
When you shop with us, you’re not just a customer. Our founder offers one-on-one guidance to help you find what truly suits you.
Fly Gal Official is about more than shopping. It’s about connection, discovery, and style that feels like you. Welcome to a more thoughtful way to shop.
What is your return and exchange policy?
All Sales Final
All merchandise at Fly Gal Official is final sale and not eligible for cancellation, return, or exchange except as outlined below.
360 ID Tag & Authenticity Guarantee
Every item ships with a 360 ID Tag securely attached.
If the original brand subsequently deems the item inauthentic, you may return it within 30 days of delivery, provided:
- the 360 ID Tag remains attached, and
- the item is returned in the same condition it was received.
- written proof from the brand deeming the item inauthentic
Refunds are issued to the original form of payment after our inspection confirms eligibility.
To start an authenticity review: email marielle@flygalofficial.com with your order number and the brand’s written determination (or case reference) within 30 days of delivery. We’ll reply with return authorization and instructions. Unauthorized returns will be refused.
Items Damaged on Arrival
If your item arrives damaged, email marielle@flygalofficial.com within 3 days of delivery with:
- your order number
- clear photos/video of the packaging and item
- a short description of the issue.
We’ll review and, if approved, provide return authorization. Refunds are processed after the item is received and inspected. Please retain all original packaging and keep the 360 ID Tag attached until we advise otherwise.
How to Request a Return (Eligible Cases Only)
- Email marielle@flygalofficial.com with your order number.
- Wait for written return authorization and instructions.
- Ship the item back by the stated deadline with the 360 ID Tag attached and all accessories/packaging received.
- Once inspected, we’ll issue your refund to the original payment method.
Non-Returnable Conditions
We cannot accept returns if the 360 ID Tag has been removed, or if the item has been worn, used, altered, cleaned, or damaged after delivery.
Need More Photos or Video Before You Buy?
We’re happy to provide additional photos, videos, measurements, and condition notes prior to purchase so you can shop with confidence. Email marielle@flygalofficial.com any time.
How can you guarantee items are authentic?
At Fly Gal Official, we take pride in offering a curated selection of authentic, high-quality pieces, and our commitment to authenticity is reflected in a meticulous multi-step process designed to give you full confidence in every purchase. We source through a trusted vendor in Japan with more than 15 years of authentication experience; each piece then undergoes a hands-on review of materials, craftsmanship, and condition before it is listed, and only items that meet our strict authenticity and condition standards become part of our collection. We understand how essential authenticity is—especially for luxury and designer items—and we are committed to transparency at every step.
Entrupy Authentication (Starting October 2025)
Beginning October 2025, all handbags sold by Fly Gal Official will be authenticated using Entrupy as part of our process. Where applicable, items may include an Entrupy digital certificate or verification record. For brands or categories not supported by Entrupy, we will continue to rely on our established, expert-driven methods outlined above.
About Entrupy
Entrupy is an independent, third-party technology company that uses advanced imaging and machine learning to evaluate luxury goods. Their system analyzes microscopic details and compares them against a large data set to assess authenticity. Entrupy is not affiliated with, sponsored by, or endorsed by the brands it evaluates; its determinations are independent assessments based on its technology and data.
Questions?
Need additional photos, videos, measurements, or condition notes before you purchase? We’re happy to help—email marielle@flygalofficial.com.