Return Policy

All Sales Final

All merchandise at Fly Gal Official is final sale and not eligible for cancellation, return, or exchange except as outlined below.

360 ID Tag & Authenticity Guarantee

Every item ships with a 360 ID Tag securely attached.

If the original brand subsequently deems the item inauthentic, you may return it within 30 days of delivery, provided:

  • the 360 ID Tag remains attached, and
  • the item is returned in the same condition it was received.
  • written proof from the brand deeming the item inauthentic

Refunds are issued to the original form of payment after our inspection confirms eligibility.

To start an authenticity review: email marielle@flygalofficial.com with your order number and the brand’s written determination (or case reference) within 30 days of delivery. We’ll reply with return authorization and instructions. Unauthorized returns will be refused.

Items Damaged on Arrival

If your item arrives damaged, email marielle@flygalofficial.com within 3 days of delivery with:

  • your order number,
  • clear photos/video of the packaging and item, and
  • a short description of the issue.

We’ll review and, if approved, provide return authorization. Refunds are processed after the item is received and inspected. Please retain all original packaging and keep the 360 ID Tag attached until we advise otherwise.

How to Request a Return (Eligible Cases Only)

  1. Email marielle@flygalofficial.com with your order number.
  2. Wait for written return authorization and instructions.
  3. Ship the item back by the stated deadline with the 360 ID Tag attached and all accessories/packaging received.
  4. Once inspected, we’ll issue your refund to the original payment method.

Non-Returnable Conditions

We cannot accept returns if the 360 ID Tag has been removed, or if the item has been worn, used, altered, cleaned, or damaged after delivery.

Need More Photos or Video Before You Buy?

We’re happy to provide additional photos, videos, measurements, and condition notes prior to purchase so you can shop with confidence. Email marielle@flygalofficial.com any time.