Returns & Authenticity Policy
Returns Policy
All Sales Final
All merchandise at Fly Gal Official is Final Sale and not eligible for cancellation, return, or exchange except as outlined below. 360 ID Tag & Authenticity Guarantee Every item ships with a 360 ID Tag securely attached.
If the original brand subsequently deems the item inauthentic, you may return it within 30 days of delivery, provided:
- the 360 ID Tag remains attached.
- the item is returned in the same condition it was received.
Refunds are issued to the original form of payment after our inspection confirms eligibility.
To start an authenticity review: email marielle@flygalofficial.com with your order number and the brand’s written determination (or case reference) within 30 days of delivery. We’ll reply with return authorization and instructions. Unauthorized returns will be refused.
Items Damaged on Arrival
If your item arrives damaged, email marielle@flygalofficial.com within 3 days of delivery with:
- your order number.
- clear photos/video of the packaging and item.
- a short description of the issue.
We’ll review and, if approved, provide return authorization. Refunds are processed after the item is received and inspected. Please retain all original packaging and keep the 360 ID Tag attached until we advise otherwise.
Need More Photos or Video Before You Buy?
We’re happy to provide additional photos, videos, measurements, and condition notes prior to purchase so you can shop with confidence. Email marielle@flygalofficial.com any time.
How to Request a Return (Eligible Cases Only)
1. Email marielle@flygalofficial.com with your order number.
2. Wait for written return authorization and instructions.
3. Ship the item back by the stated deadline with the 360 ID Tag attached and all accessories/packaging received.
4. Once inspected, we’ll issue your refund to the original payment method.
Non-Returnable Conditions
We cannot accept returns if the 360 ID Tag has been removed, or if the item has been worn, used, altered, cleaned, or damaged after delivery.
Display & Availability of Policy
To help shoppers make informed decisions, we conspicuously display this policy on our site and make it easily accessible before checkout. A copy is available upon request at marielle@flygalofficial.com.
Authenticity Policy
At Fly Gal Official, we take pride in offering a tightly curated selection of authentic, high-quality pieces. Our commitment to authenticity is reflected in a meticulous, multi-step process designed to give you full confidence in every purchase.
Our Multi-Step Authentication
- Trusted sourcing: Our primary vendor in Japan has 15+ years of experience specializing in authentication.
- Hands-on inspection: Each item undergoes detailed condition and materials review before it’s listed.
- Quality standards: Only items that meet our authenticity and condition criteria make it into our collection.
We understand how important authenticity is—especially for luxury and designer items—and we’re committed to transparency at every step.
Entrupy Authentication (Starting October 2025)
Beginning October 2025, all handbags sold by Fly Gal Official will be authenticated using Entrupy as part of our process. Where applicable, items may include an Entrupy digital certificate or verification record. For brands or categories not supported by Entrupy, we will continue to rely on our established, expert-driven methods outlined above.
About Entrupy
Entrupy is an independent, third-party technology company that uses advanced imaging and machine learning to evaluate luxury goods. Their system analyzes microscopic details and compares them against a large data set to assess authenticity. Entrupy is not affiliated with, sponsored by, or endorsed by the brands it evaluates; its determinations are independent assessments based on its technology and data.
Questions?
Need additional photos, videos, measurements, or condition notes before you purchase? We’re happy to help—email marielle@flygalofficial.com.